Systems Upgrade and Shipment Delay Information

Tower Hobbies Customers,

We know you want the best, most innovative product you can get your hands on and so do we. Tower Hobbies is working on a system overhaul to “Hop-Up” our internal systems to better work for us and you, our valued customer. During this time, we will need to reroute our wiring and solder up our new connections.

What does this mean for you?

Orders may be delayed shipping from our fulfillment centers and your order may take additional time to be shipped out. We are not offering expedited shipping during this overhaul due to this delay. Some orders may have been shipped without tracking numbers, we are working to correct that as quickly as possible. If any items on your order were in a backorder status, they will be shipped promptly once inventory is received. We understand the frustration you have felt throughout this order process, and we sincerely apologize for the experience.

Updating/Canceling Orders we are unable to alter or cancel orders. When placing your order please be sure all order information is correct.

Product Support and Customer Service We are making significant system upgrades to improve our customer service. These upgrades have taken longer than expected causing order delays and a customer experience that is not up to our usual high standard. As you would expect, we are receiving a significant number of requests to our customer service teams. Rest assured, we will answer every request, but it will take longer to respond than normal. We ask for your patience as we work through this process. This includes Emails and communications through our Chat and Contact Us form.

Product Availability may show incorrect incoming shipment dates or products may be temporarily missing from sites. We apologize for any inconvenience and are actively working to resolve this issue.

Our goal at Tower Hobbies is to provide an outstanding experience for every customer. Our teams are working diligently to deliver on that commitment. We appreciate your patience and thank you for being a loyal customer.