Placing Secure Online Orders Please note: For viewing content and placing orders on our web site, we recommend using the most recent versions of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari. Tower Hobbies offers secure online ordering which allows you to instantly send your order to us for processing. The best way to start your order is to use our product search engine or by clicking on any of the category links which appear on our Full Product Directory page. We also offer a Full Brand Directory if you would prefer to shop by brand. Any of these options will allow you to browse our product selection and choose items simply by clicking the red "Add to Cart", "Pre-Order", or "Back Order" buttons throughout our web site. If you are unable to find an item on our web site that you saw in one of our ads, simply enter the stock number of the item in the search box above and press enter. An excellent tutorial about how to use our shopping cart ordering system is also available. Placing Telephone Orders Dial 800-637-4989 toll-free if you know what you want and have all of the stock numbers ready (U.S. and Canada). Dial 800-637-6050 toll-free for questions or assistance with your order (U.S. and Canada). Dial 217-398-3636 if you live outside the U.S. or Canada. Tower Hobbies hours of operation Phone Support Hours Monday-Friday: 8 A.M. – 1 P.M. CST Saturday Closed Sunday: Closed Online Chat & Email Support Hours Monday-Friday: 9 A.M. – 7 P.M. CST Saturday 10 A.M. – 6 pm CST Sunday: 10 A.M. – 6 pm CST Have RC Product Questions? Our staff is available to help you. Contact our support team. All times U.S. central time. View current U.S. central time. Note: Our phone center is closed on most major U.S. holidays including New Year's Day, Easter Sunday, US Memorial Day, US Independence Day, US Labor Day, US Thanksgiving Day and Christmas Day. Checking the Status of Your Orders If you have placed an order with Tower Hobbies recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed. Please see our How to Get Information About a Recently Placed Order page for more information. Payment & billing options Currently, we accept all forms of major credit cards. We are continuing to make improvements to build the world’s best RC buying and service experience. In order to provide you the best shopping experience, we are temporarily removing PayPal and Easy Pay payment options for new orders to develop improvements for you. Credit Cards: We accept the following credit cards: Discover®, MasterCard®, Visa®, and American Express®. There is no surcharge added for credit card orders. We reserve the right to verify credit card orders for your protection. For fastest processing, please always include a daytime phone number. Gift Cards: You may redeem a Tower Hobbies Gift Card as payment for your online order by entering the gift card number within the Shopping Cart. If the redeemed amount does not fully cover your purchase, you'll be prompted to provide additional payment using one of the pertinent methods shown immediately above. If placing your order via telephone simply provide the gift card information to the sales representative. Prepayment: You may prepay your order with a personal or business check or US Postal Money Order (U.S. funds only). Shipping and Handling Charges To quickly determine the cost of shipping to any destination simply place the items you wish to order in your shopping cart and click on the "Shipping Calculator" link displayed toward the top of the page. Basic Charge: We charge a flat shipping rate of $9.99 for all orders under $99. The basic charge is waived for all orders of $75.00 or more when placed by members of The Tower Hobbies Premier Super Saver Club. Unless specified differently, we will ship your order via surface which reaches most areas of the U.S. within three to ten days. Two-Day Air Delivery: For an additional $15.00 we'll get your order to you in two business days. One-Day Air Delivery: For an additional $25.00 we'll get your order to you in one business day. Please note that some products (generally fuel, giant-scale ARFs and some road-race sets) may incur additional surcharges. Some size and item restrictions also apply to Air shipments. Hazardous and flammable items cannot be shipped via air. Air packages over 10 pounds will be charged extra. Two-Day and One- Day Air delivery available only in the U.S. Alaska, Hawaii and Puerto Rico add $10.00 additional for Air shipments. We must receive your Two-Day or One-Day order before noon Monday-Thursday or by 11am on Friday, Central Time. International Orders You can place an international order at our eBay site: https://www.ebay.com/str/omnimodels