Return Authorization Request
Before you can return any item to us, you must request a return authorization (RA) number. We're going to walk you through the request process one step at a time. Upon approval of your request, an RA number will be sent to you via email. This RA number must appear on the outside of the package. Please allow 1-3 business days for us to respond to your request.
Return authorization is required on all returns. We will accept merchandise with an authorized RA number that was purchased from Tower Hobbies within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We are unable to reimburse for return shipping costs. Restocking fee will be waived on qualifying returns. Packages returned to Tower Hobbies without authorization will result in a return to sender. We do not accept returns via COD or any other collection method. Due to shipping regulations, restricted items may not be returned to us. Please see our return policies for additional information.
Step 1: Special Items
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